Privacy Policy

Privacy Policy

Last updated: 11 February 2025

This Privacy Policy describes how Palm and Pearl (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase on palmandpearl-boutique.com (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”).

For the purposes of this Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a visitor to the Site, or any other person whose information we collect.

Please read this Policy carefully. By accessing or using the Services, you agree to the terms described here. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Policy at any time to reflect changes in our practices, legal obligations, or for other valid reasons. The revised version will be posted on the Site with the updated date.

Information We Collect and Use

In the past 12 months, we have collected personal data through the following sources:

Data collected directly:

  • Contact details: name, address, phone number, email.
  • Order details: billing address, shipping address, payment information, etc.
  • Account information: login credentials, passwords, security questions.
  • Customer support: content of your enquiries or requests.

Some features require you to provide this information. You may refuse, but this may limit your access to certain services.

Usage data:

We automatically collect certain information via cookies (IP address, browser type, activity on the Site, etc.).

Third-party data:

We also receive information from our partners (Shopify, payment processors, analytics providers, etc.).

How We Use Your Data

  • Providing services: processing orders, shipping, returns, account creation, etc.
  • Marketing: sending offers or targeted advertising (email, SMS, post).
  • Security: detecting potential fraud or misuse.
  • Improving services: customer support and enhancing user experience.

Cookies

We use cookies to analyse traffic, personalise your experience, and improve our services. See Shopify Cookies for more details. You can disable cookies via your browser settings, but this may affect some features.

We recognise the Global Privacy Control (GPC) signal. For more details: globalprivacycontrol.org.

Disclosure of Your Data

Your data may be shared in the following cases:

  • With our service providers (payment, shipping, analytics, support).
  • With our business or marketing partners.
  • With your consent (social widgets, third-party logins, etc.).
  • With our affiliates or as required by law (e.g. merger, court order).

Categories of Data Shared in the Past 12 Months

Data Collected Recipients
Identifiers (name, email, phone) Marketing partners
Order data and purchase history Marketing partners
Browsing data (cookies, IP, etc.) Marketing partners

We do not sell or share sensitive data without your explicit consent.

Third-Party Sites and External Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy policies.

Children’s Data

Our Services are not intended for children. If you are a parent or guardian of a minor who has provided data, please contact us at info@palmandpearl-boutique.com to request deletion.

Security and Retention

No method of transmission is 100% secure. Please avoid sending sensitive data through unsecured channels. We retain data only for as long as required by law or for operational purposes (e.g. managing your account, resolving disputes).

Your Rights

Depending on your location, you may have the right to:

  • Access: request access to the data we hold about you.
  • Deletion: request that we delete your data.
  • Correction: request corrections to inaccurate data.
  • Portability: request a copy of your data in a portable format.
  • Restriction: request that we limit processing of your data.
  • Withdraw consent where processing is based on consent.
  • Object: opt out of certain processing activities.
  • Complain: lodge a complaint with us or with a data protection authority.

To exercise your rights, please contact us at info@palmandpearl-boutique.com. We may request proof of identity.

International Users

Your data may be transferred outside your country. For transfers from Europe, we rely on the European Commission’s Standard Contractual Clauses or equivalent mechanisms recognised by law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights:
📧 info@palmandpearl-boutique.com